Can I return a part that I purchased from your website?
We would be more than happy to assist you with your return! All returns must be assigned a "Return Authorization Number" and that can be obtained by contacting info@governmenttransitsurplus.
com . You will receive a Return Authorization Number, along with return instructions, via email within 24 hours (Or the next business day if the request is received on a weekend). All returned items are subject to a 20% restock fee.
What is a Return Authorization number?
A Return Authorization Number is assigned specifically to your return and is used for internal tracking purposes.
What is a restocking fee? How do you calculate the restocking fees?
Restocking fees are charged to all returned items. Restocking fees are to cover the cost and time associated with processing a returned product. Restocking fees are 20% of the actual product price and the customer is responsible for the return shipping charges. Restock fees are not charged to items that are defective or shipped in error.
Are there limitations on items that can be returned?
Special order items are non-returnable but all other items may be returned within 30 days of the customer receiving their package. All sales are final after 30 days. The product must be new and in salable condition and cannot be returned if the part was installed, or modified. Credit cannot be issued if the part has been installed, misused, or in unsalable condition. Unacceptable returns will be sent back to the customer on request at the customer's expense.
How soon can I expect my refund for my returned part?
Your refund will be issued within 48 hours of receipt and inspection of the returned item(s). Once issued, a refund can take 48-72 business hours to reflect depending on your bank. We'll notify you via e-mail of your refund once we've received and processed the returned item(s). Your credit will be issued against the original credit card or PayPal account which was provided to us at the time you placed the order.
Can an International order be returned?
Yes, International orders may be returned. All return shipping fees are the responsibility of the customer and all International orders must be received within 30 days of the customer receiving the package.