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Can I return a part that I purchased from your website?

Yes, we would be more than happy to assist you with your return! Please contact with your name & order# and we will generate a return label for you. You will receive an email within 24 hours (Or the next business day if the request is received on a weekend) with the return label.

Government Transit Surplus 60-Day Satisfaction Guarantee

Are there limitations on items that can be returned?

All sales are final after 60 days. The product must be new and in salable condition and cannot be returned if the part was installed, or modified. Credit cannot be issued if the part has been installed, misused, or in unsalable condition. Unacceptable returns will be sent back to the customer on request at the customer's expense.

How soon can I expect my refund for my returned part?

Your refund will be issued within 48 hours of receipt and inspection of the returned item(s). Once issued, a refund can take 48-72 business hours to reflect depending on your bank. We'll notify you via e-mail of your refund once we've received and processed the returned item(s). Your credit will be issued against the original credit card or PayPal account which was provided to us at the time you placed the order.

Can an International order be returned?

Yes, International orders may be returned. We will refund the cost of return shipping where applicable. All international orders must be received within 60 days of the customer receiving the package.

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